How can we help?
🚀Getting started
First steps after signing up - inviting your team, setting expectations, going live.
- How do MSP licenses work?Licensing for IT business resellers
- Logging inWhere do my users log in?
- Setting up 2FA for your admin accountsHow to secure your admin accounts
- Setting up 2FA for your end user accountsHow to secure your end user accounts
- Adding clients and learnersCreating a client company under your MSP workspace, assigning seats from your pool, and giving them a starting locale.
🗓️Day-to-day
Tracking progress, managing learners, and the everyday admin tasks.
- How does Support work?The support process
- Tracking progress across all your clientsRoll-up views, the engagement health table, and how to spot a client whose team has stalled.
- Re-issuing an inviteWhen a learner missed the original email or the seven-day window expired - how to send another.
- Cancelling a pending inviteIf you invited the wrong person or someone left before accepting - how to cancel the invite without using a licence.
📚Modules and assessment
How the learner experience works - modules, the assessment, certificates.
- How the modules workThe shape of the programme, what each section covers, and how progress is tracked.
- Taking the assessmentHow the assessment works - 20 questions, 80% to pass, what happens between attempts.
- What happens if you fail the assessment?You can retake the assessment as many times as you need - here's how, and what to do in the meantime.
- Accessing your certificateWhere your certificate lives, how to download it as a PDF, and how to share its public verification link.
🎨Branding and customisation
Your logo, colours, AI policy, and per-module client links.
Can’t find what you need?
Send us a message and we’ll be back to you quickly.
We’ll also add the answer here so the next person can find it faster.
Contact support