How can we help?
🚀Getting started
- How do licenses work?License expiry and renewing
- How to use 2FA (2 Factor Authentication)How to access your account if 2FA is enabled
- Signing up and testing things outWalk-through for new direct customers - from creating your account to your team having seats to learn against.
- Buying licencesWalk-through of the checkout - including coupons, VAT, and what happens straight after payment.
- Inviting learnersHow to send invite emails to your team - and what they see when they arrive.
🗓️Day-to-day
- Re-issuing an inviteWhen a learner missed the original email or the seven-day window expired - how to send another.
- Cancelling a pending inviteIf you invited the wrong person or someone left before accepting - how to cancel the invite without using a licence.
- Tracking your team's progressA tour of the dashboard tiles, what each one means, and where to dig deeper.
📚Modules and assessment
- How the modules workThe shape of the programme, what each section covers, and how progress is tracked.
- Taking the assessmentHow the assessment works - 20 questions, 80% to pass, what happens between attempts.
- What happens if you fail the assessment?You can retake the assessment as many times as you need - here's how, and what to do in the meantime.
- Accessing your certificateWhere your certificate lives, how to download it as a PDF, and how to share its public verification link.
🎨Branding and customisation
💳Billing
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